House of Masaba Reviews
(Rated by 13 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.4
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.8
- Shipping & Delivery4.9
- Return Policy4.7
- Customer Service4.5
- Good Value4.7
Recent Customer Reviews (13)
Blake June
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Dominik Egger
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Thomas Murphy
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Francesca Giordano
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Souraya Obispo
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Chastity Crumpler
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Brent Bunton
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Robert Vogt
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Eleanor Long
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Finley Porter
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House of Masaba Pricing
Ivory All In Bloom Gown
Rs. 64,000 - Rs. 80,000
House of Masaba Pros & Cons
Pros
1
Unique Designs: Known for quirky prints, edgy designs, and contemporary silhouettes, House of Masaba offers unique and stylish clothing options.
2
Customer Service: The website provides a dedicated customer care number (+91 77380 07478) and a grievance officer (Ms. Snehal Dsilva) for any queries or issues.
3
Convenience: Offers the option to shop online and even provides a video call styling service to ensure customer safety during the COVID-19 pandemic.
4
Loyalty Program: Allows users to sign up for early sale access, tailored new arrivals, trends, and promotions.
5
Free Shipping: Offers free shipping in India for orders above $180 and internationally.
CONS
1
Data Privacy Concerns: The website collects a variety of personal information, including name, password, mailing address, phone number, and email address. While they have a privacy policy in place, there are concerns about data security and sharing with third parties.
2
Limited International Shipping Options: Free shipping is only available for orders above $180, which might be a limitation for international customers.
3
Potential for Technical Issues: Like any online platform, there is a risk of technical issues such as website downtime or difficulties with video call services.
House of Masaba Features and Benefits
Features
Unique Designs
Known for quirky prints, edgy designs, and contemporary silhouettes, offering unique and stylish clothing options.
Customer Service
Provides a dedicated customer care number (+91 77380 07478) and a grievance officer (Ms. Snehal Dsilva) for any queries or issues.
Convenience
Offers online shopping and video call styling service to ensure customer safety during the COVID-19 pandemic.
Loyalty Program
Allows sign up for early sale access, tailored new arrivals, trends, and promotions; earns 3-7% cashback on non-discounted products with Silver (3%), Gold (5%), and Platinum (7%) tiers based on purchases; cashback valid for 12 months.
Free Shipping
Offers free shipping in India and internationally for orders above $180.
Membership
Open to individuals aged 18+ who shop online; non-transferable for individual use.
Product Range
Offers high-performing multi-benefit fashion and beauty products including bridal wear, festive wear, resort wear, jewelry, makeup, fragrances, and skincare via LoveChild.
Operational Strengths
Strong operational, managerial, and financial support from parent company Aditya Birla Fashion & Retail (ABFRL).
Online Presence
Available exclusively on House of Masaba’s e-commerce site and select brand outlets.
Customer Experience
Vibrant assortment of products like lipsticks, foundations, concealers, and fragrances designed to suit all Indian skin tones.
Brand Expansion
LoveChild beauty brand launched in August 2022 and expanded to other e-commerce platforms.
Bridal Wear Collection
The Masaba Bride 2024 features 100 pieces for men and women, inspired by ‘Purani Dilli’ with richly textured, ornate designs in bold hues and classic silhouettes.